In May 2015, OAHHS launched OregonHospitalGuide.org, a website that displays hospital data on a user-friendly platform. OrHospitalGuide is the new home of CMS data that tracks quality of care information for all of Oregon's hospitals, which patients can use to learn about their local community hospital. The site is specifically designed to make complex information understandable and accessible to all Oregonians. This website will grow over time. Future plans for the site include posting patient utilization and hospital financial data, such as inpatient visits, emergency room visits, operating margins, and gross patient revenue.
Early Discussion and Resolution (EDR) is a voluntary process that creates a safe space for patients and their families to have an open conversation with health care facilities and/or providers when a patient unexpectedly experiences serious physical injury or death as a result of their medical care rather than their illness. EDR is a patient-centered approach to care after harm that gives health care facilities and providers a way to continue caring for patients and their families, to learn from undesired outcomes, and to prevent harm to patients in the future.
Oregon’s Early Discussion and Resolution process became operational on July 1, 2014. Now, a patient, health care facility, or provider (if the event occurs outside of a health care facility) can file a notice of adverse health care incident with the Oregon Patient Safety Commission to initiate the Early Discussion and Resolution process.
Physician Orders for Life Sustaining Treatment, or POLST, provides a way for patients to have and document an important conversation with their provider about which treatment is wanted or not wanted when they can no longer speak for themselves. Click here to review additional information about POLST and to see an educational video created for patients and families.
POLST Resources for Hospitals:
The www.courtsystem.org website is a complete database of listings for all emergency, legal and law enforcement government offices in the United States, including courts, district attorneys, jails & prisons, police departments and sheriffs. The site lists phone numbers, fax numbers, and addresses for these institutions.
If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their patient advocate and/or quality manager. The organization is responsible to address patient care complaints and grievances they receive.
If you are not able to resolve or diffuse the issue with the organization’s patient advocate and want to take further action you can also report your concern to the accrediting organization, there are three accreditation organizations for hospitals and healthcare: